Rhonda the receptionist dodges and weaves around a client’s questions about the preanesthetic consent form and gives confusing information. Special Guest Star Mary Berg, BS, RVT, RLATG, VTS (dentistry).

Discussing costs with clients is sometimes a struggle but it’s so important to communicate and educate them on what exactly a dental procedure entails. When they understand the WHY and importance of a procedure and the items on a dental estimate, owners can feel more confident and comfortable with proceeding.